Shipping & Returns

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Shipping & Returns

Frequently Asked Questions

You can check your Order Status on your AMPAC Account Profile. Follow these steps to check your Order Status:
  1. Click “My Account” in the header and enter your credentials to log in to your AMPAC Account.
  2. Under “Orders”, click “Track Orders”
  3. You will now see your recent orders. Click “Order Status” under the order that you would like to track to see the latest updates.
  4. If you need to cancel or change an order, reach out to us directly:1. Click “Contact AMPAC about this order” to send us an email about your inquiry.2. Phone: +1 (951) 790-9676

Yes. We understand that sometimes you may need your custom plastic bags quickly. That’s why we offer rush production and expedited shipping options to accommodate urgent orders. Whether you have a tight deadline or unexpected demand, our team is here to help expedite the process and ensure that you receive your custom plastic bags as soon as possible. Please reach out to us with your specific requirements, and we’ll work with you to find the best solution to meet your timeline.

30 Day Returns: AMPAC returns most items within 30 days of delivery. Please note, AMPAC charges a 30% restock fee that is deducted from the total return amount and customers will be responsible for return shipping costs. To request a return, please email sales@ampacsupplies.com with your order number and reason for return. AMPAC will review your return request within 1-2 business days.
If your order has already shipped, you cannot edit the address on your order. If the order hasn’t shipped yet, give our customer service team a call at +1-951-220-5114 and we will help you out!

It’s not unusual to encounter carrier issues and delays. Occasionally, carriers may mark a package as “Delivered” even though it’s still in transit and expected to arrive within the next two business days.

If, after 2 business days, your package is still marked as “Delivered” by the carrier and you haven’t received it, please contact the carrier directly to file a missing package claim. You can find the carrier’s contact information by clicking on “Track Package” in your shipping order confirmation email.

If the carrier is unable to resolve the issue, please reach out to our Customer Service Team for additional assistance.

Yes, AMPAC ships Nationwide!